Signed retainers mean nothing if the client goes dark. TortTrace runs coordinated email + SMS re-engagement campaigns to bring them back — before deadlines kill the case.
Upload a CSV of signed clients you can no longer reach. Name, email, last known phone, case type. That's all you need.
A coordinated 3-touch campaign — email and SMS — deployed over 12 days. Escalating urgency. Attorney-to-client tone. Compliant with existing consent.
The moment a client responds, you get an alert. A $25 re-engagement fee applies. Only pay when it works.
Your clients signed a retainer with TCPA consent language. That existing attorney-client relationship covers email and SMS communication about their case. TortTrace uses that lawfully.
3 professionally written emails sent under your firm's name. Day 0, Day 5, Day 12. Escalating urgency without alarmism.
Each email is paired with an SMS nudge sent to the last known cell. "We sent you an important email about your case. Please check your inbox."
The moment a client clicks, you're notified by email. Client name, email, timestamp. Ready for your team to follow up.
Purpose-built for MDL plaintiffs. Handles hundreds of dark clients simultaneously. No volume limits.
After your first campaign, you will see exactly who opened, who bounced, and who never responded. For the unreachables — clients whose email address is simply dead — we can locate their current contact information through our data enrichment partners and run a second sequence on fresh data.
Upload your dark list. TortTrace sends 3-touch email and SMS sequences to everyone. You pay $25 only per client who responds.
You can see exactly who bounced and who never opened. We show you every unreachable client with a flag next to their name.
For $5 per contact we search 100+ data sources to find their current email address and phone number. We then run a second sequence on the fresh data.
If skip tracing finds 10 more signed clients at $25 each = $250 recovered. Cost of skip tracing 50 contacts = $250. Break even on the very first recovery.
You only pay when we successfully re-engage a client. No subscription. No setup fee. No monthly minimums.